Eclipse AI – Unified Customer Feedback Analytics
Eclipse AI is an AI‑driven analytics platform designed to collect, unify, and analyze customer feedback from every touchpoint – surveys, reviews, social media, call recordings, and more. By centralising data in a single, AI‑enhanced hub, businesses can turn raw comments into actionable insights, predict trends, and improve customer experience (CX) at scale.
Key Features
- Omnichannel Data Unification – Connect all feedback sources (CSV, API, integrations) into one 360° view.
- AI‑Powered Insights – Natural language processing extracts sentiment, key topics, and root causes automatically.
- Custom Dashboards & KPI Linking – Visualise metrics, link feedback to business KPIs, and monitor real‑time performance.
- Conversational Query Interface – Ask questions in plain language and receive instant, data‑driven answers.
- Automated Reporting & Alerts – Schedule reports, set thresholds, and receive notifications for emerging issues.
- Scalable Integrations – CSV importer, REST API, and ready‑made connectors for popular platforms.
Typical Use Cases
- Retail Chains – Consolidate reviews from 130+ franchisees, surface common pain points, and guide store‑level improvements.
- Financial Services – Analyse call‑center transcripts to detect compliance risks and improve service quality.
- Healthcare Providers – Track patient sentiment across surveys and social media to enhance care pathways.
- SaaS Companies – Link product feedback to churn metrics, enabling proactive retention strategies.
Frequently Asked Questions
Q: Do I need technical expertise to set up integrations? A: No. Eclipse AI offers a simple CSV uploader and a well‑documented API; non‑technical users can start with the drag‑and‑drop importer.
Q: How is my data secured? A: All data is encrypted at rest and in transit, with role‑based access controls and SOC‑2 compliance.
Q: Can I customise the AI models? A: Yes – you can fine‑tune sentiment thresholds and add domain‑specific vocabularies for more accurate analysis.
Q: What is the pricing model? A: A free 30‑day trial is available; thereafter plans are subscription‑based, scaling with data volume and feature set.
Why Choose Eclipse AI?
- Time Savings – Customers report 20+ hours/month saved from manual analysis.
- CX Improvement – Average 60% uplift in key experience metrics after one year.
- Churn Reduction – 45% drop in customer churn observed in case studies.
- No Credit Card Required – Start with a free trial and see value before committing.
Ready to transform feedback into growth? Visit the platform, explore integrations, or book a demo to see Eclipse AI in action.
