Hypertype – AI‑First Customer Support Platform
Hypertype is a next‑generation AI employee for customer support teams. It combines three core products:
- HyperAgent™ – an autonomous AI agent that can handle 60‑85 % of incoming tickets, learning from your historic tickets, PDFs, knowledge bases and website content.
- HyperType™ – a second‑line assistant that drafts accurate, brand‑aligned replies for human agents, pulling context from CRMs, help‑centers, emails and internal wikis.
- HyperSight™ – an analytics engine that categorises and prioritises tickets, turning raw support data into actionable product and sales insights.
Key Features
- Zero‑code data sync – Connect files, email threads, internal wikis, help‑centers, CRMs and more with a single click.
- Real‑time, brand‑consistent responses – Generates replies in milliseconds with up to 99 % information accuracy.
- Multi‑channel support – Works across web chat, email, Intercom, Gmail, Outlook, HubSpot and other popular tools.
- Security & compliance – ISO 27001 certified, GDPR‑ready, SOC 2 Type I/II in progress.
- Scalable AI models – Handles billions of data points; supports thousands of businesses worldwide.
- Insight dashboards – Visualise ticket trends, sentiment, and product‑related issues for continuous improvement.
Use Cases
| Scenario | How Hypertype Helps |
|---|---|
| High‑volume ticket influx | HyperAgent automatically resolves routine queries, freeing agents for complex issues. |
| Onboarding new support reps | HyperType provides draft replies, reducing training time and ensuring consistent tone. |
| Product feedback loops | HyperSight surfaces recurring pain points, enabling product teams to act quickly. |
| Cross‑channel consistency | Unified AI model ensures the same answer across chat, email, and ticketing platforms. |
| Compliance‑heavy industries | Built‑in ISO 27001, GDPR and SOC 2 controls keep data secure. |
Frequently Asked Questions
Q: Does Hypertype replace human agents? A: No. It automates repetitive tickets and assists agents with draft replies, allowing humans to focus on high‑value interactions.
Q: How long does it take to set up? A: Most organisations are up and running within a few hours using the no‑code connector.
Q: What data sources can be integrated? A: PDFs, website content, internal wikis, email archives, CRM records, help‑center articles, and more.
Q: Is the AI model trainable on proprietary data? A: Yes. Hypertype continuously learns from your own tickets and documents while keeping data on secure servers.
Q: What languages are supported? A: The platform supports multiple languages; the AI detects the customer's language and replies accordingly.
Pricing & Demo
Visit the Pricing page for tiered plans or Book a demo to see Hypertype in action. A live demo is available via an embedded Storylane walkthrough.
Ready to eliminate tickets and boost CSAT? Experience the future of AI‑driven support with Hypertype today.
