Lightfield – A New Kind of CRM
Lightfield is a collaborative, AI‑driven Customer Relationship Management (CRM) platform designed for founders and growth teams. It automatically captures every customer touchpoint—meetings, emails, support tickets, product analytics—and stores it losslessly, so no insight or follow‑up slips through the cracks.
Key Features
- Full‑Fidelity Capture: Real‑time ingestion of meetings, emails, chat logs, support tickets, and product usage data.
- AI‑Powered Insights: Natural‑language querying across structured CRM objects and unstructured conversation logs. Ask questions like “How has our ICP changed this quarter?” and get instant, grounded answers.
- Automated Workflows: AI analyzes patterns to generate follow‑up emails, schedule tasks, and create summary files (e.g., characteristics_summary.txt) without manual effort.
- Productivity Boost: Integrated AI assistants surface relevant opportunities, compute company characteristics, and surface actionable recommendations directly in the UI.
- Secure Collaboration: Teams can share insights, annotate interactions, and maintain a single source of truth for customer relationships.
Use Cases
| Role | Scenario |
|---|---|
| Founder / CEO | Quickly understand market shifts and customer pain points through natural‑language queries. |
| Sales Rep | Auto‑generated follow‑up drafts and opportunity scoring based on recent interactions. |
| Customer Success | Unified view of support tickets, usage data, and meeting notes to proactively address churn risks. |
| Product Manager | Extract product feedback trends from raw conversation data to inform roadmap decisions. |
Frequently Asked Questions
Q: How does Lightfield capture data automatically? A: Lightfield integrates with email providers, calendar services, support platforms, and product analytics APIs. It continuously syncs and stores each interaction in a lossless format.
Q: Is my data secure? A: All data is encrypted at rest and in transit. Access controls let you define who can view or edit specific customer records.
Q: Can I query the system without learning a query language? A: Yes. Lightfield’s natural‑language interface lets you type plain English questions and receive structured, actionable answers.
Q: Does Lightfield replace my existing CRM? A: Lightfield can be used alongside existing tools, but its AI‑driven insights and unified capture often make it a compelling primary CRM.
Q: How do I get early access? A: Click the Request access button on the homepage or join the waitlist to receive an invitation.
Getting Started
- Request Access – Fill out the early‑access form.
- Connect Your Tools – Link email, calendar, support, and analytics platforms.
- Start Querying – Use the AI chat to ask questions and explore customer data.
- Automate – Set up AI‑driven workflows for follow‑ups, reporting, and insights.
Lightfield rethinks CRM for the AI era, turning raw interaction data into a strategic asset that fuels growth.
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