Tidio AI Customer Service Chatbot (Lyro AI Agent)
Tidio’s Lyro AI Agent is an AI‑powered customer service solution that combines live chat, help‑desk, and automation into a single platform. It can resolve up to 67% of support requests instantly, handling conversations across chat, email, and social media in 12 languages. The system pulls from your existing knowledge base, FAQs, and help‑center articles, delivering human‑like answers while freeing agents for complex issues.
Key Features
- AI‑driven automation: Automates routine queries, refunds, order updates, and account management.
- Multichannel inbox: Consolidates live chat, email, Messenger, Instagram, and WhatsApp into one view.
- Self‑service & lead capture: Offers automated flows to turn visitors into leads and customers.
- Analytics & reporting: Real‑time dashboards show AI performance, user trends, and ROI.
- Seamless integrations: Connects with Shopify, WordPress, HubSpot, Mailchimp, Zendesk, and 120+ other tools.
- Compliance & security: GDPR, CCPA, SOC‑2 certified, with consent and data‑deletion controls.
- Multilingual support: Answers in 12 languages, enabling global reach.
- Scalable architecture: Handles from hundreds to tens of thousands of daily conversations.
Use Cases
- E‑commerce stores: Reduce support tickets, increase conversion by providing instant answers and personalized product recommendations.
- SaaS companies: Automate onboarding, password resets, and subscription queries.
- Travel & hospitality: Offer instant booking assistance and multilingual support for international guests.
- Fintech: Securely handle account inquiries, transaction status, and compliance‑related questions.
- Education platforms: Provide 24/7 FAQ assistance for students and staff.
Frequently Asked Questions
Q: How much of my support can be automated? A: On average, Lyro AI resolves 67% of requests, with some customers seeing up to 90% automation.
Q: Do I need technical expertise to set it up? A: No. The platform offers a drag‑and‑drop flow builder and pre‑configured integrations; most users are live within minutes.
Q: What languages are supported? A: Twelve languages, including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Arabic, and Polish.
Q: How does the handoff to human agents work? A: When the AI cannot answer, it transfers the conversation with full context to a live agent via the Tidio inbox or your existing help‑desk.
Q: Is my data safe? A: Yes. Tidio is GDPR, CCPA, and SOC‑2 compliant, with end‑to‑end encryption and granular consent controls.
Q: Can I customize the AI’s tone? A: Absolutely. You can train the model with your brand voice, add custom responses, and adjust the level of formality.
Getting Started
- Sign up for free – No credit card required.
- Connect your channels – Add website chat, email, and social accounts.
- Import knowledge base – Upload FAQs, docs, or let Lyro crawl your site.
- Configure flows – Use the visual builder to set up automated actions.
- Launch – Go live and monitor performance from the analytics dashboard.
Tidio’s AI Customer Service Chatbot empowers businesses to deliver fast, personalized support at scale while reducing operational costs and boosting customer satisfaction.
