Perspective AI – Scalable Customer Conversations
Perspective AI is a web‑based AI assistant that lets businesses interview customers at scale, extract actionable insights, and generate research reports automatically. By leveraging large language models, the platform can conduct AI‑moderated interviews, analyze free‑form text and attachments, and surface key themes, unmet needs, and sentiment trends.
Key Features
- AI‑moderated interviews – Users type a prompt (e.g., “Ask Perspective to interview …”) and the system conducts a simulated interview, collecting responses in real time.
- Attachment support – Upload PDFs, images, audio, or other files to enrich the research context.
- Insight extraction – One‑click buttons generate summaries for "Message testing", "Unmet needs", "Service experience", and "Why people leave".
- Research reports – AI‑crafted reports compile findings, quotes, and next‑step recommendations that can be downloaded or shared.
- Video tutorials – Built‑in tutorials (e.g., "Why NPS Isn’t Enough") help users get the most out of the platform.
- Theme toggles – Light, dark, and system themes for a comfortable UI.
Use Cases
- Product teams can quickly validate hypotheses by interviewing hundreds of users without hiring researchers.
- Customer success can surface churn drivers and satisfaction drivers across large user bases.
- Marketing can discover messaging gaps and new positioning opportunities from real customer language.
- UX research can run rapid concept testing and collect qualitative feedback at scale.
FAQ
Q: Do I need technical expertise? A: No. The interface is low‑code – just type a prompt, upload files, and click start.
Q: How is data protected? A: All uploads are encrypted in transit and stored securely; you can delete research projects at any time
Q: Can I export the insights? A: Yes – reports can be exported as PDF or CSV for further analysis.
Q: Is there a free tier? A: A limited free trial is available; paid plans unlock unlimited interviews and advanced analytics.
Perspective AI empowers teams to turn raw customer voices into structured, actionable intelligence without the overhead of traditional research pipelines.
